Frequently Asked Questions
#Question: Does Holistics store my data?
We know your database contains your most sensitive data, which is why Holistics is designed to work directly with your database, and not store any of your database data.
#Question: Is Holistics a cloud-based or on-premise solution?
Holistics is a fully cloud-based one-stop business intelligence and extract, transform and load (ETL) software solution, which allows you to move, merge and query your marketing, operations, customer data and more, straight from your reporting database using SQL.
#Question: I work for a big enterprise. How difficult is it for me to plan and budget for what I need?
We understand as we have worked with enterprises before. Contact us and we will be happy to work out a simplified pricing plan (Enterprise) based on your needs.
#Question: Does Holistics offer white label analytics and OEM embedded dashboards?
Yes. You can contact us here, to discuss how that can be done.
#Question: Qubole queries do not work
Running query on Qubole data source, I encounter error
ERROR: extra data after last expected column
My data might have tab characters.
This is a limitation of Qubole REST API, specifically the delimiters used in view results API. Please update your query to replace all tab characters with space via the function replace(string, search, replace) (doc), e.g. replace(column_with_tab_character, '\<Tab on your keyboard goes here>', ' ')
A detailed technical explanation is as follows:
1) Let's use this query as example data. The second column data have tabs.
2) The view results API has a parameter raw to switch the delimiter used in response
3) Currently, we are using the default mode of the API, i.e. raw = false. For the above query, we get this response from Qubole
Qubole uses tab character (\t) to delimit columns and '\r\n' sequence to delimit rows. We cannot distinguish whether the tab character in the response is Qubole delimiter or actual data. This leads to incorrect number of columns after parsing the response.
4) We tried raw mode to use a different delimiter. We get this response
Now, Qubole uses ^A character (\u0001) to delimit columns and newline (\n) to delimit rows. The tab character is safe but the newline character is not. Newline is a common character in description, address, so using this mode would break other queries using such data.
5) As we cannot work around the limitation of Qubole on our side, we would need your help to achieve a solution. Please replace the tab character in SQL query, or clean the data directly in the database.
#Question: Getting "canceling statement due to conflict with recovery" Error
PostgreSQL data source, I get this error when running a report
Refer to this thread on our Community forum
#Question: Unicode Character Not Displayed Properly with MySQL
(MySQL) I have Chinese/Vietnamese characters, but when I query it into a report, the characters are not displayed properly?
Make sure the default character set and collation in your database is set up to be UTF8. We recommend that you use UTF8 as the default character set and utf8_general_ci for your default collation.
You can change it in your
/etc/my.cnf from your db server.
#Question: Getting "Catalog must be specified when session catalog is not set" error for Presto
When I try to execute a query on Presto, I encountered this error message "Catalog must be specified when session catalog is not set".
Please make sure database name (for Presto means catalog) is set properly in your data source configuration. Without a catalog set, Presto will not allow you to execute queries.
#Question: Got the error with Google Spreadsheet
When I import a Google Spreadsheet or export to Google Spreadsheet, I encounter this error:
failedPrecondition: this operation is not supported for this document?
This error happens normally because the file was saved in .xlsx extension and you need to converted it to Google Sheet format by importing the excel file in your google spreadsheet instead of directly uploading it to Google Drive.